Content Management

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  • Alfresco Furthers Modernization of ECM and BPM with New Analytics and Multi-Media Tools

    Alfresco Blog
    Thomas DeMeo
    19 May 2015 | 10:52 am
    The ECM and BPM markets continue to advance at ever increasing speeds, and customers are seeking simple and smart solutions to solve information and content-driven challenges. As we continue to redefine the ECM and BPM markets, Alfresco is leading the charge to bring business insights into unstructured content and associated business processes. We just took another step in that direction, announcing two new tools for Alfresco One – Alfresco Analytics and Alfresco Media Management – as well as key enhancements to our BPM software. These updates highlight Alfresco’s commitment to…
  • I think I want to try some Beats

    CMS Rockstar
    R Star
    17 May 2015 | 11:58 am
    When I got my new iPhone, I pretty much decided that I would ignore the earphones that came with it. I have never had good luck with those little “buds” that are supposed to fit inside your ear. They keep falling out of my ear, and they are uncomfortable, too! So I am thinking about … Continue reading I think I want to try some Beats
  • Is It Time To Lose Your Windows Phone?

    CMSWire.com - All News
    22 May 2015 | 11:41 am
    Microsoft released another build of Windows 10 for the Windows phone this week. And I have to admit: I’m not a big fan of Windows 10 on the Windows phone.  To be fair, Windows 10 has some stuff I like. Continue reading... Follow us on Twitter Join free newsletter View upcoming events Find a new job
  • Does Cloud Computing Take Away Too Much Control?

    CMS Report
    Rick Delgado
    20 May 2015 | 2:54 am
    It’s not easy to ignore the hype surrounding the cloud. Businesses all over the world are coming to realize that cloud computing offers numerous advantages, from more productivity and capabilities to lower costs. These benefits have lead to the growth of a wide variety of cloud providers, each offering its own unique take on services and products. The result has been a groundswell of support as organizations of all types look to the cloud for solutions to common and complex business problems. Research from Verizon shows that nearly two-thirds (65 percent) of all companies are using some…
  • Free advice for those who are having a tough time finding a CMS

    CMS Critic
    Mike Johnston
    24 May 2015 | 10:20 am
    Every day I get several emails from people and companies looking to find the perfect platform for their needs. While I try to answer as many as I can, sometimes emails get missed or I run out of time to answer them or they get buried in the mass of incoming emails. For this reason, we launched the CMS Critic Forums.On our forums, you can post your question and either myself, Kaya or one of our readers can provide you with suggestions as to which product you might want to explore further. Obviously for complicated questions, some of these may require a separate consulting engagement but we'll…
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    Alfresco Blog

  • Alfresco Furthers Modernization of ECM and BPM with New Analytics and Multi-Media Tools

    Thomas DeMeo
    19 May 2015 | 10:52 am
    The ECM and BPM markets continue to advance at ever increasing speeds, and customers are seeking simple and smart solutions to solve information and content-driven challenges. As we continue to redefine the ECM and BPM markets, Alfresco is leading the charge to bring business insights into unstructured content and associated business processes. We just took another step in that direction, announcing two new tools for Alfresco One – Alfresco Analytics and Alfresco Media Management – as well as key enhancements to our BPM software. These updates highlight Alfresco’s commitment to…
  • Austin Adams Arrives At Alfresco

    Cynthia Saw
    12 May 2015 | 10:00 pm
    Austin Adams, Vice President of Public Sector, Alfresco Another addition to the Alfresco family is Austin Adams, our new Vice President of Public Sector. In this role, Austin is responsible for driving growth in the federal, state and local government markets. We know Austin will be successful in driving his goals, as he is an award-winning executive who comes to Alfresco from Microsoft where he was responsible for their Joint Department of Defense business including DISA, Joint Staff, and the Secretary of Defense. At Microsoft, he won several awards, both company and public sector wide, for…
  • Seventy-Eight Percent of Companies Run on Open Source Solutions Like Alfresco

    John Newton
    12 May 2015 | 9:13 am
    Alfresco recently participated in the Future of Open Source survey, an annual exploration of corporate OSS use conducted by North Bridge and Black Duck Software. The results were released last week and revealed increased adoption of open source solutions like Alfresco’s modern, open source enterprise content software. The adoption of open source across industries, and companies of all sizes, has reached an all-time high. Seventy-eight percent of respondents said their companies run part or all of its operations on OSS. This statistic has nearly doubled since 2010, when 42 percent of…
  • Alfresco Welcomes Bob Crissman

    Cynthia Saw
    7 May 2015 | 10:34 am
    Bob Crissman, Vice President of Global Channel Sales, Alfresco We have a few new faces here at Alfresco San Mateo, and among them is Robert “Bob” Crissman, our new Vice President of Global Channel Sales. If that name sounds familiar, that’s shouldn’t be a coincidence! Bob is an award-winning channel, marketing and sales executive with over 20 years of experience at global technology companies. His focus areas are go-to-market planning and execution, marketing strategy, demand generation, lead management and organizational transformation. At Alfresco, Bob is responsible for building…
  • Work Has Changed. The Goals Have Not.

    Helen Trim
    6 May 2015 | 11:18 am
    The workplace, is morphing into something new. The times, they are a changing… again.  This week, Harvard Business Review reports on the next generation entering the workplace. The iGeneration (those born after 1994 with smart phone in hand), turn to social media first, are multi-screeners, can scroll through news feeds and videos at rapid speeds and will only respect companies that share their ideals. As the iGens advance, the Millennials settle in and Generation X adjusts,  we’re seeing a big shift in the way that workers view hierarchy, organizational structure, and process.
 
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    CMS Rockstar

  • I think I want to try some Beats

    R Star
    17 May 2015 | 11:58 am
    When I got my new iPhone, I pretty much decided that I would ignore the earphones that came with it. I have never had good luck with those little “buds” that are supposed to fit inside your ear. They keep falling out of my ear, and they are uncomfortable, too! So I am thinking about … Continue reading I think I want to try some Beats
  • Happy Mother’s Day!

    R Star
    10 May 2015 | 11:47 am
    Mother’s Day is usually low-key around our house. We try to take Mom out to lunch or dinner if she wants to go. Over the past few years, however, we have found that the restaurants are so crowded that we sometimes offer to cook dinner (and then do the dishes) instead! Mom seems to enjoy … Continue reading Happy Mother’s Day!
  • Cologne and shaving products for men

    R Star
    10 Apr 2015 | 1:46 pm
    When I was looking through Frank’s cologne selection he was showing me his favorite vanilla scented aftershave from clubman pinaud that Jessica had given him every year for the past ten years for a Valentine’s gift. He told me that vanilla is one of his favorite aromas, and explained that a lot of the other … Continue reading Cologne and shaving products for men
  • A reading debate – is reading comics really reading?

    R Star
    9 Apr 2015 | 4:19 am
    I can remember when I was younger, I read everything I could get my hands on. I love to read! I always HAVE loved to read! When I was babysitting a neighbor’s kid a few nights ago, I brought a book with me to read after the kid was asleep. The mother asked me how I would … Continue reading A reading debate – is reading comics really reading?
  • Sound Advice

    R Star
    8 Apr 2015 | 7:30 am
    When I was trying to think of a title to this post, I struggled. What kind of title to a post that is being written about the reviews I was reading online for the hs 4 electric guitar pick-up? The reviews were not just saying that they liked the product, but were actually giving advice … Continue reading Sound Advice
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    CMSWire.com - All News

  • Is It Time To Lose Your Windows Phone?

    22 May 2015 | 11:41 am
    Microsoft released another build of Windows 10 for the Windows phone this week. And I have to admit: I’m not a big fan of Windows 10 on the Windows phone.  To be fair, Windows 10 has some stuff I like. Continue reading... Follow us on Twitter Join free newsletter View upcoming events Find a new job
  • Week in Review: Wasted Content + SharePoint's API

    22 May 2015 | 11:40 am
    Your Content, Wasted Sales teams won't use it . HubSpot: Take Our Cash Provider debuts $3 million partner loan program . SharePoint API Analysis Assessing Microsoft's latest move .  New Demands on Leaders Taming the collaboration tool chaos. Multicloud Identity's Journey Ready for prime time ? Microsoft Bests Amazon Wins Continue reading... Follow us on Twitter Join free newsletter View upcoming events Find a new job
  • CRM Is Mature and Growing Nicely, Gartner Claims

    22 May 2015 | 10:12 am
    The customer relationship management (CRM) market is well-established, mature and growing at a healthy clip. That's Gartner's headline finding in its latest global analysis of this software category. Specifically, it found that worldwide CRM software investments grew to $23.2 billion in 2014, up 13.3 percent from 20.4 billion in 2013. Continue reading... Follow us on Twitter Join free newsletter View upcoming events Find a new job
  • The Age of Mobile Moves from Static to Dynamic

    22 May 2015 | 8:45 am
    Have you adapted your marketing automation and email messaging programs for the Age of Mobile yet? If not, it’s time to catch up with the times. After all, more than 50 percent of email opens are via mobile devices these days. Continue reading... Follow us on Twitter Join free newsletter View upcoming events Find a new job
  • 10 Ways to Secure Office 365

    22 May 2015 | 7:59 am
    Security. If there's one thing that concerns organizations contemplating a move of their data to the cloud, or that are already there, it's security. With new threats being introduced on a regular basis, organizations need to use all the tools they have at their disposal to secure their data. Continue reading... Follow us on Twitter Join free newsletter View upcoming events Find a new job
 
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    CMS Report

  • Does Cloud Computing Take Away Too Much Control?

    Rick Delgado
    20 May 2015 | 2:54 am
    It’s not easy to ignore the hype surrounding the cloud. Businesses all over the world are coming to realize that cloud computing offers numerous advantages, from more productivity and capabilities to lower costs. These benefits have lead to the growth of a wide variety of cloud providers, each offering its own unique take on services and products. The result has been a groundswell of support as organizations of all types look to the cloud for solutions to common and complex business problems. Research from Verizon shows that nearly two-thirds (65 percent) of all companies are using some…
  • SDL Celebrates Five-Year Anniversary of the SDL Foundation

    RealWire
    19 May 2015 | 2:17 pm
    Anniversary Honors SDL's Support for Sustainable Development Projects Across 28 Countries Wakefield, MA - May 19, 2015 - SDL (LSE: SDL) today announced the five-year anniversary of the SDL Foundation, which provides support for sustainable, structural development that improves the quality of life for disadvantaged communities around the globe. Honoring its five-years, SDL is recognizing the successful completion of 80 projects across 28 countries and the commitment of its employees across the globe in supporting SDL's Corporate Social Responsibility efforts.
  • Hippo Debuts Content Performance Platform and Launches Hippo CMS 10

    jmadej
    19 May 2015 | 3:28 am
    “This release transforms the CMS into a data-driven intelligent marketing technology that measures real-time content performance against the online goals of the enterprise – attracting visitors, improving engagement and increasing conversion.”
  • 3 Ways Big Data Will Positively Affect Businesses

    CMS Report
    18 May 2015 | 3:25 am
    Big Data continues to attract a passionate amount of attention among consumers, media, and businesses. It also attracts intense attention among analytics, digital channels, and cloud based technologies. All these are attributable to the current technology megatrends. Big Data has enabled managers to measure and know more about their businesses. It enables business owners to improve their decision-making and performance. Big Data has the potential of transforming both traditional and current businesses as well. Big Data can significantly affect internet search results, finance…
  • Direct Meets Digital: How Direct Marketing Has Evolved With Technology

    Jared Jaureguy
    14 May 2015 | 2:37 pm
    Direct marketing has gone through a number of transformations over the years. And while certain aspects have changed, strategically driven direct marketing is still as viable as ever in helping businesses attract today’s discriminating customers and meet their high demands. With the advancement of technology---in particular the Internet, Social Media, smartphones and other mobile devices---direct marketing has taken on a digital component. As a result, marketers can focus less on appealing to the masses and more on modeling and optimizing advertising to target individual prospects and…
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    CMS Critic

  • Free advice for those who are having a tough time finding a CMS

    Mike Johnston
    24 May 2015 | 10:20 am
    Every day I get several emails from people and companies looking to find the perfect platform for their needs. While I try to answer as many as I can, sometimes emails get missed or I run out of time to answer them or they get buried in the mass of incoming emails. For this reason, we launched the CMS Critic Forums.On our forums, you can post your question and either myself, Kaya or one of our readers can provide you with suggestions as to which product you might want to explore further. Obviously for complicated questions, some of these may require a separate consulting engagement but we'll…
  • DotCMS: Breaking Down Barriers for Developers in Content Management

    Kaya Ismail
    22 May 2015 | 2:07 pm
    To wrap up our featured week with dotCMS, I’m taking a look at how the platform opens doors for developers.The enterprise-grade Java, open source CMS recently beat off stiff competition to win the 2014 Critics' Choice Award for Best Cloud CMS for SMB.Previously, we interviewed dotCMS CEO Tim Brigham, caught a product walkthrough from CTO Will Ezell, discussed the dotCMS 3.x series, and caught up with dotCMS both on the cloud and at home.Now though, here’s what the award-winning platform is doing for developers.DotCMS as an xCMSDotCMS is many, many things, and according to Will Ezell, the…
  • DotCMS At Home or On the Cloud: Fast and Flexible

    Kaya Ismail
    22 May 2015 | 8:46 am
    After getting to know the DotCMS 3.x Series, it’s time to take a look at the platform’s flexible cloud offering. For those unaware, DotCMS is available as an on premise solution, as well as a cloud-based solution.As one of the leading products in the Java, open source CMS niche, DotCMS recently won the 2014 Critics' Choice Award for Best Cloud CMS for SMB.Previously this featured week, we’ve also had the pleasure of interviewing DotCMS CEO Tim Brigham. CMS Critic also had the chance to sit through a detailed product walkthrough.For now though, it’s back to DotCMS as a cloud…
  • What's New with DotCMS 3.2 (And the 3.x Series)

    Kaya Ismail
    21 May 2015 | 6:56 am
    DotCMS 3.2 is the latest and greatest version of DotCMS. It boasts plenty of new and useful features, building on the foundations set by versions 3.0 and 3.1.The Java-based, open source content management system recently won the 2014 Critics' Choice Award for Best Cloud CMS for SMB.Mike Johnston kicked off this featured week with an interview with DotCMS CEO Tim Brigham, followed by a product walkthrough with CTO Will Ezell.Now though, it’s time to look at the forward steps DotCMS with its 3.x series.Looking Back at DotCMS 3.0 and 3.1The release of DotCMS 3.0 back in November 2014 saw a…
  • CMS Critic Interviews DotCMS Platinum Partner Architech

    Kaya Ismail
    20 May 2015 | 4:10 pm
    So far this featured week, we've seen Mike Johnston interview DotCMS' CEO Tim Brigham before sitting down with CTO Will Ezell for an insightful product walkthrough. I then took a peek at what DotCMS 3.2 has on offer. To get an even better feel for DotCMS as an enterprise CMS solution, Mike Johnston also managed to grab a few moments with Tyler Davey, the VP of Sales at Architech -- a DotCMS Platinum Partner. To find out more about dotCMS, visit their website, or explore more via our CMS Directory.
 
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    CMSWire.com - All News

  • Is It Time To Lose Your Windows Phone?

    22 May 2015 | 11:41 am
    Microsoft released another build of Windows 10 for the Windows phone this week. And I have to admit: I’m not a big fan of Windows 10 on the Windows phone.  To be fair, Windows 10 has some stuff I like. Continue reading... Follow us on Twitter Join free newsletter View upcoming events Find a new job
  • Week in Review: Wasted Content + SharePoint's API

    22 May 2015 | 11:40 am
    Your Content, Wasted Sales teams won't use it . HubSpot: Take Our Cash Provider debuts $3 million partner loan program . SharePoint API Analysis Assessing Microsoft's latest move .  New Demands on Leaders Taming the collaboration tool chaos. Multicloud Identity's Journey Ready for prime time ? Microsoft Bests Amazon Wins Continue reading... Follow us on Twitter Join free newsletter View upcoming events Find a new job
  • CRM Is Mature and Growing Nicely, Gartner Claims

    22 May 2015 | 10:12 am
    The customer relationship management (CRM) market is well-established, mature and growing at a healthy clip. That's Gartner's headline finding in its latest global analysis of this software category. Specifically, it found that worldwide CRM software investments grew to $23.2 billion in 2014, up 13.3 percent from 20.4 billion in 2013. Continue reading... Follow us on Twitter Join free newsletter View upcoming events Find a new job
  • The Age of Mobile Moves from Static to Dynamic

    22 May 2015 | 8:45 am
    Have you adapted your marketing automation and email messaging programs for the Age of Mobile yet? If not, it’s time to catch up with the times. After all, more than 50 percent of email opens are via mobile devices these days. Continue reading... Follow us on Twitter Join free newsletter View upcoming events Find a new job
  • 10 Ways to Secure Office 365

    22 May 2015 | 7:59 am
    Security. If there's one thing that concerns organizations contemplating a move of their data to the cloud, or that are already there, it's security. With new threats being introduced on a regular basis, organizations need to use all the tools they have at their disposal to secure their data. Continue reading... Follow us on Twitter Join free newsletter View upcoming events Find a new job
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    Web Content Management

  • Sitecore API - Retrieving Active Directory Synced Users in a Controlled Way

    13 May 2015 | 5:00 am
    Sitecore API becomes your best friend when it comes to development of big/medium Sitecore projects. So if you really care about flexibility and extensibility, you want to know the API in full and get the most of it. It's a friendly and pretty much straight forward library that gives you full access to your CMS environment from your custom developed code. But as always in software development, you want to pay attention to the way you develop in order to avoid performance issues. That being said, today I want to share with you how you can retrieve Sitecore's Users (i.e:  Active Directory…
  • How to create a workflow in Sitecore

    7 Apr 2015 | 5:00 am
    Sitecore is a powerful and dynamic platform to build on, but more than just what it can do for your site itself, Sitecore offers an array of valuable tools for the content editors of your site. One feature that is very popular, especially with larger organizations who have multiple content editors is Workflows. Workflows are easy to set up and help insure all content is approved before being posted on your site. In this video, you'll see how easy it can be to set up a Workflow on your site and how Sitecore's Workbox tool can be used. Video Transcript: Hi, I’m Suset, a Quality Engineer…
  • Sitecore 8 and the Digital Marketer: A Match Made in CMS Heaven

    17 Mar 2015 | 5:00 am
    Sitecore’s newest version is an answer to the prayers of digital marketers everywhere. This unique platform gives marketers the ability to track, manage, and engage with customers through their purchase cycle - from awareness and consideration to purchase and beyond.  With a new interface, analytics and insights, continuous testing and optimizing, cross-channel experience delivery and more, it’s no wonder that Sitecore 8 has so many marketers anxious to implement the new version in their site. So, what makes it so great? 1) Experience Profile - gives you a visualization…
  • Personalization - What is it and why is it important to your site?

    3 Mar 2015 | 4:00 am
    Website personalization is a hot topic and is quickly turning into one of the most effect ways to drive conversions on your site. But what exactly is personalization and why is it so important to your brand and overall marketing strategy? What does personalization look like on my site? Personalization is a way of adapting your site’s content, images, CTAs, offers, emails, and more to conform to a user’s previous experience with your brand in a way that better meets their needs. Notice I said a previous experience with your brand, not just your website. This adds complexity (and if…
  • Sitecore Security Implementation Best Practices

    17 Feb 2015 | 4:00 am
    Part of what makes Sitecore such a dynamic and flexible platform is the ability to customize your implementation to meet your needs. While we’ve already shared some best practices for Development and Template implementation, today we’re sharing information on how to make sure you keep your site’s security in mind when implementing. In today’s world of hacks and security breaches, it’s more important than ever to build out a secure website. Best practice #1: Assign security rights to roles, not users. Reasoning: Assigning to users will make it difficult to manage…
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    Digital Asset Management News

  • IntelligenceBank Announce SiteCore Connector

    Ralph Windsor
    20 May 2015 | 7:21 am
    Australian DAM Vendor, IntelligenceBank have announced the availability of a connector for their DAM to the SiteCore CMS: “We are pleased to announce the launch of a connector for Sitecore – a leading CMS and CX software provider.With this new connector, web content managers can seamlessly browse and search for images within their IntelligenceBank DAM, directly […]IntelligenceBank Announce SiteCore Connector is a post from: Digital Asset Management News
  • Understanding And Implementing Metadata Standards In Digital Asset Management Initiatives

    Ralph Windsor
    18 May 2015 | 10:57 am
    Over on DAM Guru, they are running a series on DAM for librarians: Librarian Tips for DAM Managers with some contributions from various of their members who have a Library or Information Science background.  The first two are Why Librarians Understand DAM by Linda Rouse and Standards and Metadata by Lisa Grimm.  There are a few other articles planned from various other authors […]Understanding And Implementing Metadata Standards In Digital Asset Management Initiatives is a post from: Digital Asset Management News
  • Why DAM Workflow Is Not Flowing

    Ralph Windsor
    7 May 2015 | 5:12 am
    There have been a couple of interesting articles about DAM workflow recently which I have been intending to get around to discussing on DAM News for a few weeks.  One of these is by Roger Howard with the title, Workflow Doesn’t. Without misinterpreting Roger’s piece, the thesis seems to be that a genuinely productive workflow […]Why DAM Workflow Is Not Flowing is a post from: Digital Asset Management News
  • Top Ten Mistakes When Implementing DAM Solutions

    Ralph Windsor
    28 Apr 2015 | 6:59 am
    Australian Digital Asset Management VAR, DataBasics, have provided a condensed presentation where they list the top ten DAM solution implementation mistakes that users tend to make: Starting without a complete business plan Not understanding what DAM is Failing to consider metadata Not providing a dedicated project management resource Failing to understand the benefits of DAM and how they […]Top Ten Mistakes When Implementing DAM Solutions is a post from: Digital Asset Management News
  • Reaction To DAM Innovation Article Series From DAM Guru Members

    Ralph Windsor
    21 Apr 2015 | 4:22 am
    Ben Smidt, who is manager of the DAM Guru Programme has contributed a feature article for DAM News that both collates and discusses some of the comments expressed by some of their members about our article series: What’s Holding DAM Back: “I believe strongly that any industry stands to be better off with more educated […]Reaction To DAM Innovation Article Series From DAM Guru Members is a post from: Digital Asset Management News
 
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    The OnBase Blog

  • 3 ways you can start an AP automation revolution

    Katie Alberti
    21 May 2015 | 8:46 am
    Driving down costs has always been a primary goal for accounts payable. But for most AP departments, costs abound due to inefficient, paper-based invoice processing. It doesn’t have to be that way. During his session at the Institute of Finance & Management’s (IOFM) Accounts Payable & Procure-to-Pay Conference, Henry Ijams, managing director at PayStream Advisors, explained to attendees that transforming AP is a revolution – and you can foster it if you follow some basic guiding principles. Here are three ways, according to Ijams, you can transform your AP invoice processing…
  • New kids in town force legacy banks to rethink antiquated IT strategies

    Colin Dean
    20 May 2015 | 12:03 pm
    Never before have Britain’s banks been under greater pressure. Faced with public scrutiny over historic practices and pressure from some quarters to jettison operations with systemic risks, many are grappling with a more fundamental challenge: How to reform their own structures and operations to meet the longer-term competitive threats posed by emerging challenger banks. Echoing earlier David and Goliath-like battles in other industries, the new kids on the block could be the catalyst for market reform similar to that witnessed by some of Europe’s flagship airlines, which were left…
  • The evolution of agenda software: Aligning to the technology path of Government, part 1

    Terri Jones
    18 May 2015 | 12:19 pm
    The municipal clerk position dates to a time before the United States existed, tracing its roots to English villages. While the role of clerk has changed and expanded over hundreds of years of service, the central principle of the position remains the same. The clerk is the hub of government, anchoring and propelling the legislative process while safeguarding public records that describe and explain how government decisions were made and public dollars were spent. I can’t overstate the municipal clerk role’s importance. And it has only intensified with recent calls for more transparency…
  • How to transform your accounting department: The connected credit union, part 2

    Michelle Harbinak Shapiro
    15 May 2015 | 8:44 am
    Accounting. Just saying the word used to give me the chills. Thinking about it takes me back to my college days, when early morning accounting classes were not my strength. Oddly enough, after graduating, I went on to work for a large financial institution. But today, when I talk with credit unions about their account departments, I smile. I have a secret weapon that I can share to help relieve their accounting woes – enterprise content management (ECM). In Part 1 of this series, we looked at the impact ECM, or document management, can have on a human resources department. Now let’s see…
  • My complaints about healthcare appeals and grievances, Part 3 – 4 steps to optimize your solution

    Mike Hurley
    13 May 2015 | 10:35 am
    In my previous posts, I lamented the myriad challenges payers face with healthcare appeals and grievances. It is now time to stop complaining and offer some solutions. Here are my long-promised 4 steps to optimize your appeals and grievances process: 1. Make complaining easy (and listen) Why make it easy? Complaints are data about what you could do better. They are an early warning detection system that directly affects member and provider satisfaction. So making it ridiculously simple to file an appeal or grievance (complaint) is definitely in your best interest. But don’t forget to make…
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    Coveo Insights Blog

  • Four Things Your Website Search Should Be Doing

    21 May 2015 | 12:01 pm
    Last week web development expert Amanda Shiga, Digital VP of Nonlinear Creations, joined our conversation around the value and impact of good, intuitive search on a website. Bringing over a decade of expertise in digital marketing, Amanda shared the different options available for site search, and why she believes great search makes a website successful. […]
  • Why You Should Upgrade Search When Migrating to Sitecore 8

    13 May 2015 | 2:31 pm
    When I go to the hardware store, I don’t spend a lot of time looking row to row for what I want. Instead I look for a knowledgeable employee and ask him where to find it. Now, guess what I do first when I visit a website to look for information? I ask the most knowledgeable […]
  • Infographic: Search is Transforming Customer Service

    11 May 2015 | 12:58 pm
    Research from Bain & Co. has proven that customers are 4 times more likely to leave and turn to your competition if they don’t get the customer service they expect. That’s why the very best customer self-service sites and contact centers provide customers with the information customers need quickly and effortlessly – limiting their need to log […]
  • Breaking the Rip & Replace Cycle in Knowledge Management: Unified Search and Analytics to the Rescue

    5 May 2015 | 12:01 pm
    Two thirds of TSIA members recently reported using two or more knowledge management systems in the past several years. And, according to the TSIA’s 2015 Global Technology Survey, 77% of support services organizations (technical support and call center operations) are planning to invest in new or additional knowledge management tools this year.  Since adoption of […]
  • Learning faster with Search: Notes from the #APQCKMCONF trenches

    1 May 2015 | 7:00 am
    “Companies need to learn faster,” said APQC leader Carla O’Dell in her keynote address at the organization’s 20th Annual KM Conference, and #apqckmconf lit up on Twitter. She also said that search is a key component of the KM strategies that will help this happen. What a great lead-in to the Coveo & customers panel […]
 
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    Web Content Management

  • Sitecore API - Retrieving Active Directory Synced Users in a Controlled Way

    13 May 2015 | 5:00 am
    Sitecore API becomes your best friend when it comes to development of big/medium Sitecore projects. So if you really care about flexibility and extensibility, you want to know the API in full and get the most of it. It's a friendly and pretty much straight forward library that gives you full access to your CMS environment from your custom developed code. But as always in software development, you want to pay attention to the way you develop in order to avoid performance issues. That being said, today I want to share with you how you can retrieve Sitecore's Users (i.e:  Active Directory…
  • How to create a workflow in Sitecore

    7 Apr 2015 | 5:00 am
    Sitecore is a powerful and dynamic platform to build on, but more than just what it can do for your site itself, Sitecore offers an array of valuable tools for the content editors of your site. One feature that is very popular, especially with larger organizations who have multiple content editors is Workflows. Workflows are easy to set up and help insure all content is approved before being posted on your site. In this video, you'll see how easy it can be to set up a Workflow on your site and how Sitecore's Workbox tool can be used. Video Transcript: Hi, I’m Suset, a Quality Engineer…
  • Sitecore 8 and the Digital Marketer: A Match Made in CMS Heaven

    17 Mar 2015 | 5:00 am
    Sitecore’s newest version is an answer to the prayers of digital marketers everywhere. This unique platform gives marketers the ability to track, manage, and engage with customers through their purchase cycle - from awareness and consideration to purchase and beyond.  With a new interface, analytics and insights, continuous testing and optimizing, cross-channel experience delivery and more, it’s no wonder that Sitecore 8 has so many marketers anxious to implement the new version in their site. So, what makes it so great? 1) Experience Profile - gives you a visualization…
  • Personalization - What is it and why is it important to your site?

    3 Mar 2015 | 4:00 am
    Website personalization is a hot topic and is quickly turning into one of the most effect ways to drive conversions on your site. But what exactly is personalization and why is it so important to your brand and overall marketing strategy? What does personalization look like on my site? Personalization is a way of adapting your site’s content, images, CTAs, offers, emails, and more to conform to a user’s previous experience with your brand in a way that better meets their needs. Notice I said a previous experience with your brand, not just your website. This adds complexity (and if…
  • Sitecore Security Implementation Best Practices

    17 Feb 2015 | 4:00 am
    Part of what makes Sitecore such a dynamic and flexible platform is the ability to customize your implementation to meet your needs. While we’ve already shared some best practices for Development and Template implementation, today we’re sharing information on how to make sure you keep your site’s security in mind when implementing. In today’s world of hacks and security breaches, it’s more important than ever to build out a secure website. Best practice #1: Assign security rights to roles, not users. Reasoning: Assigning to users will make it difficult to manage…
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    OnRecord | Records Management Blog

  • A four-step approach to onboarding acquired file collections – Part One

    Ross Nepean
    21 May 2015 | 12:35 pm
    Corporate transactions create a lot of work for records management teams. For example, as a deal comes together, we are often asked to make records available for the discovery process. This can involve setting up temporary records rooms to facilitate reviews of key documents by the acquiring party. The work really begins once the deals are done and we start the massive process of integrating the acquired records collections into a common system. A disciplined approach is key Unfortunately, incoming file collections (both paper and electronic) can be a real surprise package. Unless you take…
  • Reader Favorites, May 2015: Our most popular records management resources

    Ross Nepean
    15 May 2015 | 12:12 pm
    Our most popular resources the past month address key challenges with both electronic and physical records. Our first resource provides a framework to help you determine if document imaging is right for your organization. We also have a white paper that talks about the best approach to metrics in an electronic document and records management system. Finally, we offer several tips to help you reduce offsite storage costs. 1. Metrics that Matter for EDRMS and ROI Need to demonstrate ROI and business value for your EDRMS? The key lies in generating “better” metrics that are tied to…
  • How to assess the environmental friendliness of your RIM program

    Ross Nepean
    7 May 2015 | 12:16 pm
    In our last two blog posts, we looked at six key strategies for developing an environmentally friendly records management program. As we saw, there are some very important business benefits to environmental records management, including: Increased compliance with emerging environmental legislation Cost savings as a result of more efficient use of resources Increased consumer and shareholder confidence Before starting a journey toward environmentally friendly records management, it helps to determine where your organization sits today. Where are the trouble spots? What are you doing right?
  • Six strategies for going green in your RM program – Part Two

    Ross Nepean
    30 Apr 2015 | 2:03 pm
    In last week’s blog post we talked about the many business benefits of green records management. As we saw, the basic environmental principles of reduce, reuse, and recycle turn out to be very strong business principles as well! To start off our list of strategies for going green, we looked at the starting point of all physical records – the manufacturers that provide your paper and other filing supplies. By seeking out suppliers with carbon neutral manufacturing operations, you can reduce your own impact on the environment. The next step was to reduce the amount of paper being created in…
  • Six strategies for going green in your RM program – Part One

    Ross Nepean
    23 Apr 2015 | 1:54 pm
    To kick off a two-part blog post, we’ll start by looking at six fundamental strategies for going green with your RM program. But before we do that, we’ll address the important question of why green RM matters in the first place. And the answer is… Green is good for the business Environmentally responsible records management is worthwhile for the simple reason that it contributes to a healthier planet, but it also makes good business sense. The first business benefit of a green records management program is reduced costs. A green RM program uses less paper, takes up less office…
 
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    CMS2CMS

  • HTML to WordPress: Evolutionise Your Website

    Sasha Sokolova
    21 May 2015 | 4:15 am
      To be successful in this dynamic and fast changing world you have to stay up to date with all of the newest inventions and solutions. If you fall behind – you risk to be crushed under the feet of … Continue reading → The post HTML to WordPress: Evolutionise Your Website appeared first on CMS2CMS.
  • Most Wanted WordPress Tricks and Hacks

    Sasha Sokolova
    20 May 2015 | 6:34 am
    No matter how much experience with WordPress you have, chances are that you still don’t know all of it’s hidden features. Moreover, lots of developers are constantly working hard to create new plugins in order to enhance the platform’s functionality. … Continue reading → The post Most Wanted WordPress Tricks and Hacks appeared first on CMS2CMS.
  • vBulletin vs. WordPress: Choosing the Right Option (Prezi)

    Sasha Sokolova
    19 May 2015 | 3:27 am
    The world of internet communication is rapidly developing and every day there appear many new and popular ways to start discussion. However, forum boards still don’t lose their eminence and loyal followers, and due to this fact many users face … Continue reading → The post vBulletin vs. WordPress: Choosing the Right Option (Prezi) appeared first on CMS2CMS.
  • A Glimpse Into the Future of WordPress

    Sasha Sokolova
    14 May 2015 | 4:57 am
    WordPress is by far the most popular CMS platform in use that powers more than 23% of the top 10 million websites. It is trusted by such well-known brands as The New York Observer, CNN Political Ticker, Play Station and … Continue reading → The post A Glimpse Into the Future of WordPress appeared first on CMS2CMS.
  • Joomla K2 to WordPress: All of the Whys and Hows of Successful Migration (Prezi)

    Sasha Sokolova
    12 May 2015 | 5:14 am
    Needless to say that in today’s highly competitive market, it is of critical importance for every enterprise to grow and develop constantly. One of the brightest illustrations of this claim is internet industry.  Fierce competition urges website owners look for … Continue reading → The post Joomla K2 to WordPress: All of the Whys and Hows of Successful Migration (Prezi) appeared first on CMS2CMS.
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    Document U Blog

  • Whack-A-Mole: Fighting False Positives in Document Classification

    7 May 2015 | 5:52 am
    Whack-a-mole describes a situation in which attempts to solve a problem are piecemeal or superficial, resulting only in temporary or minor improvement, as in, "the site’s security team has an ongoing battle against spammers, but it’s a game of whack-a-mole." See Oxford Dictionaries. The whack-a-mole concept is familiar to those attempting to classify documents using text-based rules or analytics. You spend months or perhaps years developing hundreds or thousands of complex rules to classify documents, yet false positives keep occurring, e.g., mission-critical documents get classified as…
  • DocType Risk Assessment: The InfoSec Key for Unstructured Content

    27 Apr 2015 | 4:00 am
    In simplest terms, information security involves identifying and protecting information that could somehow damage an organization legally or competitively if it were misused. Achieving those objectives in unstructured content is far easier if the organization first classifies documents by document type and evaluates the types and levels of risk associated with each type. Once that is done there are many ways to protect that information. For structured content in databases or business support systems, sensitive information can often be identified by examining field and table definitions, e.g.,…
  • Disambiguation and Role Determination in "Unstructured" Content

    16 Apr 2015 | 7:26 am
    "Unstructured" content is a term used to describe content stored on file shares, personal computing devices, and content management systems. A major challenge to making effective use of such content is that words can have multiple meanings, and a name can refer to more than one person. Even worse, there can be multiple forms of the same name. Even when there is only one name for a person, that person can have multiple roles in an organization, e.g., as supervisor, employee, United Way volunteer, scientist, inventor, profit center manager, health coverage insured, or a volunteer in a…
  • Document Negation: Disregarding the Known to Find the Unknown

    9 Apr 2015 | 3:53 am
    Negation is a powerful new tool used to identify high-value words or graphical elements in documents, detect patterns across document types, and add a new dimension to Boolean logic. The idea is simple: within clusters of visually-similar documents, the words and graphical elements differentiating one document from another are the ones that don't occur in the same places on all of the documents. Disregarding or dropping off the recurring items leaves only the high-value items. Three examples: Loan Application Files Each document in a loan-application cluster will show what was on the original…
  • TAR vs. Visual Classification, An Unfair Comparison

    1 Apr 2015 | 2:06 pm
    Linked Contents ("TOC") I. Introduction II. Different Technologies    A. TAR    B. Visual Classification III. Differences    A. Awareness    B. Comprehensiveness    C. Transparency    D. Defensibility    E. Cooperation    F. Document-Typing    G. Attribution    H. Image-Only Docs     I.  Logical Boundaries     J. Enhanced Find    K. Text & Zone Redaction   …
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    Early adopter...early predictor...

  • The next big thing in digital content…those little cable channels you never heard of.

    Jared Hendler
    22 May 2015 | 10:44 am
    And they thought cable was dead…well it is…kind of…at least as a bundled content package… …but everything is now migrating OTT… …and content is king…giving those little guys a huge opportunity. Think about all of the little cable channels you never heard of. Niche networks serving niche audiences with specific programming that never got the time of day. They were buried under an endless and unsearchable cable menu that numbered in the thousands and most of them never had a shot at national distribution. Enter YouTube and the digital revolution. Think of…
  • Is #VR our new reality?

    Jared Hendler
    17 Feb 2015 | 11:12 am
    Let me get a bit esoteric for a minute. We hunger for things that have the promise to transform us. Our search for meaning has always led us to want to understand the origin of life itself. We use science and technology to play creator in order to get us closer to the answer. Advancements in computing, artificial intelligence and robotics are all a part of that search but nothing brings us closer to being a creator of our own reality than Virtual Reality. After many false starts, the VR industry is finally taking hold as the largest companies like Facebook, Google, Microsoft, Samsung,…
  • Waking up to meditation instead of technology.

    Jared Hendler
    11 Jan 2015 | 10:08 pm
    Far too many of us start our day, while still in bed, by reaching for our phones. What might start out as a lazy, luxurious excercise of checking the weather, news or our social feeds, soon turns into text and email…and just like that we project ourselves into the middle of our fast-paced, never-ending to-do-list of a day…body tense and heart pounding before a foot steps from the warm comforter onto the floor. For the past month I have changed this by stepping into meditation. I started by training my mind as I wake up to first be grateful for a good nights sleep before stepping…
  • Rising Stars! Digital Celebrities Rewrite the Rules of Fame.

    Jared Hendler
    22 Dec 2014 | 5:53 pm
    It used to be that celebrity sat atop a pedestal, protected behind managers, publicists and their sacred talent agency walls. Celebrity was the product of scarcity, traditionally out of reach of their audience outside of the occasional sighting on ‘E’, People or Us magazine. But a new crop of celebrity, born out of digital – not so long ago laughed at – but now revered, is crossing over into the inner sanctum as they surpass their traditional peers. The New Celebrity thrives on abundant, open access and that is exactly what they cultivate as they connect and communicate…
  • Reinventing a traditional category via digital storytelling.

    Jared Hendler
    1 Dec 2014 | 11:20 am
    Classical Dance. An art on the short list for extinction if it cannot be made relevant to the next generation. So much a reality that the industry formed Center for Ballet and the Arts just for the sake of finding new ways to connect with new audiences. Like most of the performing arts, patronage has traditionally happened via stage performance and while that may remain the primary means for now, other mediums are necessary and essential for survival. Want proof?…look at the music industry – dessimated by their suspicion of new technology and a fear to adapt. Television and Film…
 
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